1. Overview
This Refund Policy explains how Ruhuy, Inc., the operator of enLookBook, handles manual refund requests for credits, subscriptions, pack licenses, downloads, and related digital services.
All refund requests are reviewed manually. enLookBook does not provide automatic refunds or instant self-service refunds.
Submitting a request, or meeting the standard unused-purchase criteria, does not guarantee that a refund will be approved.
2. Credits
Credit purchases are generally final once purchased. A purchase may be submitted to the standard manual refund review process only if the request is submitted within 7 days of purchase and the purchased credits have not been used.
Used credits are final sale. We do not provide standard partial refunds for the unused remainder of a credit purchase after any part of that purchase has been used.
Refund eligibility is based on account records, credit lot records, payment records from KOMOJU or other configured payment providers, and any other information needed to verify the request.
3. Commercial licenses and downloads
Credits spent on pack licenses, downloads, or other digital access are not refundable once used.
Licensed or downloaded digital content is final sale except where a refund is required by law or where an unresolved service failure prevents access to the purchased digital content.
4. Subscriptions
Subscriptions may be canceled for future periods according to the cancellation tools or support process available for your account.
Subscription payments are generally final for the current billing period. A subscription payment may be submitted to the standard manual refund review process only if the request is submitted within 7 days of that billing-period payment and the included credits or subscription benefits have not been used.
Current subscription periods are not prorated. If a subscription refund is approved, the active entitlement for that billing period may end immediately.
5. Duplicate charges, unauthorized transactions, and payment errors
If you believe you were charged more than once, charged without authorization, or affected by a payment processing error, contact support@enlookbook.com as soon as possible.
We may review account activity, payment provider records, transaction IDs, device or session information, and related support details before approving or denying a refund request.
6. Technical access problems
If a verified technical problem prevents access to credits, subscriptions, licensed packs, or downloads, we may first try to restore access, reissue credits, or otherwise correct the problem.
If the problem cannot be resolved within a reasonable time, we may approve a refund or account credit at our discretion, unless a different remedy is required by law.
7. How to request a refund
To review purchases in the app, open Account > Purchase History and choose Request refund next to the purchase you want reviewed.
If you cannot access the in-app request flow, contact support@enlookbook.com. Include the account email, purchase date, item purchased, amount charged, transaction ID if available, and a short explanation of the issue.
Every request goes through manual review. We may ask for additional information before approving or denying a request.
8. Processing refunds
Approved refunds are generally returned to the original payment method when supported by KOMOJU or other configured payment providers. Payment provider processing times may vary.
If a refund is approved for credits, licensed content, or subscription benefits, we may reverse credits, revoke related access, adjust account balances, or take other account actions needed to prevent duplicate benefits.
9. Abuse and policy exceptions
We may deny refund requests that appear abusive, fraudulent, inconsistent with account records, or designed to obtain digital content without payment.
Nothing in this policy limits refund rights that cannot be waived under applicable law in the State of Delaware, United States or in your place of residence.
10. Changes and contact
We may update this Refund Policy from time to time. The updated version will apply when posted unless applicable law requires additional notice or consent.
Questions about this Refund Policy can be sent to support@enlookbook.com.